Read posts about cargo

October 8

Tales from being unemployed... sort of. (Punkadyne Labs (Punkwalrus))

Essentially I was unemployed from when Chesapeake Knife and Tool let me go in March of 1991 to March of 1993, when I got my job at Cargo Furniture.

But I say "essentially" because I did actually have jobs here and there, but not enough to really cut the edge of poverty. The problem was that daycare for an infant was so expensive that I had to make over X amount to make being employed actually pay more than it cost. And in the recession of the early 1990s, after the Gulf War, that wasn't easy. Especially since most of that time we didn't have a car. But I made money where I could, usually via weekend jobs.

The first one was The Gamekeeper in Springfield Mall. I worked there for their Christmas season, and it was pretty cool. The work was hard because I was on my feet in a small store whih about 6 other employees and a lot of customers. Part of our job was to demo games, so I had to learn the weekly "top ten" which was a list I suspect was generated by corporate with no actual regard to any customer favorites. Most of them were board games, or things like "Jenga" or "Rubiks revenge." There was another game where toy had two small plastic pigs you tossed like dice, and how the pigs landed was part of the game (on the side, feet down, on back, humping each other, etc). But there were some odd things I recall from working there.

Our most expensive item was a self-playing chess set. Using a variety of magnets and motors, this machine would move chess pieces around with a noisy grinding sound. It even had a voice chip indicating moves. We actually sold one to a guy, despite the fact that about 10% of the moves wouldn't happen, and you had to pick up their computer pieces and put it in the correct place.

All the tarot decks were kept behind the register. This was because apparently there was some rumor that all gypsies or people who learned from gypsy lore were to "steal" their first deck. I am not sure why, but that was the rumor. I can't tell you if that was true or not, because they never got stolen in the locked plastic case behind our register. I only recall selling a handful of decks, mostly to teenagers.

We also sold the Parker Brothers Ouija Board. I have felt that someday I will write a piece in my fictional works about the sinister plot behind the maker of "Monopoly" and other board games ending up being the most popular distributor of this communicator of the spiritual world. But thatg will be later.

The tarot decks and Ouija boards were not hot Christmas sellers. The fact that tarot decks and Ouija boards were considered "games" was a little disconcerting. One exception was a guy who came in and wanted to buy all the boards. This spooky man with a goatee and pirate shirt took our stock of 10 boards, paid cash, and left. We talked about that guy for days. He came back when we got 5 more in, and bought all those, too. Then we got 20 more in, and didn't sell another one the rest of the time I worked there, which pissed off my boss.

We had some odd coworkers, too. One girl wore a cape to work. No reason, just that they were "fashionable." I worked behind the counter with a Hindu woman in a large silk sari who did our gift wrapping. She was really good at it, but didn't talk much, so we'd just leave anything on her table, and within a few minutes, she had wrapped it perfectly, even taking care of peeling the price sticker off and sticking it on the receipt. A few times we left random object on her table, and she's wrap those, too. She was like a machine. She also had a CD of "Gregorian Chants" which she'd listen to over and over on a boom box she brought from home.

Our boss drank a lot. He didn't come to work drunk per se, but he did admit that he was an alcoholic and didn't give a damn. "I had whiskey for breakfast," he'd say. "Only thing that dulls the pain of my job: whiskey and Wheaties." I think he was my age at the time, which was the mid 20s. Poor guy.

I recall they paid me some X amount an hour, and if I "made it" through Christmas, I'd be paid a retroactive bonus per hour worked. That was to prevent employees from quitting right before Christamas. Like it was $5/hr and then I got paid an extra 50 cents/hr on my last paycheck, which didn't come until mid January. See, "Christmas help" meant working after Christmas to deal with all the returns, exchanges, and cleanup of all the Christmas crap after New Years. I didn't mind, I needed the money badly. The boss wanted me to stay on as his assistant manager, but they didn't pay well enough to afford day care.

Another job I had was a part time job where I worked at an office. It was on the second floor of this generic office building in Herndon, and I think their name was CFA (Computerized Funding Associates? I think?). I worked a few days a week, usually in the afternoons, and it worked out because I could leave CR part time at a sitter and it didn't cost as much. I got refereed by a temp agency, as I recall, and after a ton of jobs where I went "no, I have no car, I can't take a job 30 miles away in the boondocks," this one came by.

This was a very small office with only about 6 employees. There was the owner, a guy named Bill Price, who was a slightly rotund, red-bearded man who seemed like he was everybody's pal. There was a secretary whose name I have forgotten with oversized glasses and a huge blond wig like Loni Anderson wore in WKRP. There was a mousy girl named Julie who did a lot of the typesetting work, and two other employees that escape me for the moment, but I think one of them was also a typesetter, and the other was a lawyer.

The company had a fairly good idea, and I think Mr. Price called it, "a charity aggregator." If a company wanted to donate money to charity, they could give it to us, and we'd take care of everything for a cut. We'd do the legal filing, prepare things for the company's tax auditors, and even print up booklets for stockholders showing who they supported. So a company could say, "We're a rock quarry and we do strip mining, so we want to donate 10% of our profit to reforestation groups." We'd find those groups, check them out, give them the company's money, and then report back to the company "you donated such and such to these groups, here's info for your tax people, and a booklet to give out when potential buyers want to know if you care about nature."

But there was a problem: Mr. Price wasn't making any money. I don't know why he wasn't turning a profit, since I saw some of the amount this guy had in his accounts, but I have always suspected he might have been stealing from the books.

Part of my job was to take the checks we got in, record them on the books, and they assemble them for a mass deposit. I am not sure why we got so many checks in, but twice a week, I'd process about 30-50 checks for various amounts ranging from $10 to several thousand. Most were from various companies with official ledger checks, but sometimes there were personal checks. And once in a while, a large personal check from Bill Price's personal bank account would come in. Sometimes I'd check back a few pages in the ledger, and find various checks had been erased or the amounts changed and the balance was recalculated. At first, I thought I had made a mistake, but nobody said anything, and so I started tracking my mistakes before I got yelled at. Quickly I found that some larger checks were being reduced, and in some cases, Bill's checks were erased altogether. Finally, I asked Bill about this and he assured me that it was "we needed to balance some things, and the checks ended up in the wrong sorting pile. That check, for instance, was supposed to go in another ledger. Don't worry, it's not your fault."

After that, checks stopped being crossed off or erased, though.

The last of the three and a half months I worked there, Bill was rarely in the office at all. One of the guys quit, and another was a temp who got reassigned to another job. So it was just me, Julie, Bill, and the secretary. Bill had started to use Lotus 1-2-3, and he taught me how to enter the checks in the electronic spreadsheet. This is when I noticed that the checks were declining in number, down to just about a dozen a week, and many times, the largest was Bill Price's personal checks.

The secretary confided in me one day that the company wasn't doing so well. She opened our daily mail, and there were several collection notices. By then, I was familiar with the green cards you had to sign for certified letters, and a lot of our mail had them. Julie didn't have a whole lot of work to do anymore, so she came in late every day. I still did back end work. but most of the time, it was just me and the secretary talking about life and other random stuff.

Then, my paycheck bounced. All our paychecks did, and Bill was very apologetic and paid from his personal account, and those cleared. Next pay period, Julie's paycheck bounced. Bill again paid her by personal check. The one day I came to work and the door was locked. A sign on the door stated that the landlord had evicted us for non payment.

My last paycheck never came. I never did know what happened, but I stopped showing up because Bill didn't answer his home phone.

I didn't get another real job until the job at Cargo. I worked a few times at Nancy's Button table when conventions were close by, because she paid rather well ($6-10/hr in unreported under the table cash!). I also wrote and sold my book, and a few cons paid for my food and hotel room while I toured with them. I also got paid for some spot contract jobs, like some web design and UNIX system maintenance. Many times I did work in exchange for education and experience (thanks to many who risked... being caught... at the University of Maryland to get me some work). Posted in: cargo , cfa , chespaeake knife and tool , gamekeeper , jobs , work
September 18

More Swedish news... (Punkadyne Labs (Punkwalrus))

When I worked at Cargo Furniture, we paid some clown $75k or something to come up with a "mission statement." I always felt if the mission wasn't immediately apparent, there's a problem in the company. I felt it was simple, "We sell durable furniture and have great customer service." But the consultant they hired wrote up a long, run-on sentence, filled with buzzwords and vague allusions to nothing in particular, that was about a paragraph in length. It was even less interesting that a snippet from "Faust" and was so forgettable that I always pictured the guy in a cartoon running away from our corporate office with a sack of money and laughing hysterically. But it appears that this is not just an American corporate phenomena, as I read about my favorite country away from country, Sweden.

I always like Swedish news. It's like a whole country that consists of one small town mindset. Today The Local had an article about the various towns and municipalities having to come up with slogans about themselves. While some seemed to be confusing and not well thought out, others were more literal, and a few dared to be tongue in cheek about it. My favorite:

And no examination of Swedish town slogans is complete without mention of Trosa, which features the self-mocking motto, “Världens ände”, which in Swedish can mean both “the end of the world” or “the world’s rear end”, as ‘trosa’ in Swedish is also the singular form of the word for panties.

http://www.thelocal.se/14406/20080918/

Uff da. Posted in: cargo , logo , motto , sweden
September 5

The genie and the dragon (Punkadyne Labs (Punkwalrus))

Happy memory.

Okay, I used to work at Cargo Furniture when CR was about 3-5. We were a catalog-only showroom, where people could order from us, and we'd ship it to them from the middle of nowhere in Virginia. At first, I worked in Springfield Mall, but they closed it when the lease ended, so they sent me to Tyson Galleria (aka Tysons II). This was a dead, dead mall back then. I have mentioned it before.

Sometimes CR's day care would not work out. It happens as a parent. So out of the two offices, my empty, dead showroom filled with kid's furniture was a better option. He was 5 when I worked there. CR was well behaved in my store. He rarely did anything worrisome, and he followed basic rules, like "don't talk to daddy when he's with a customer." At Tysons, we had a back door for deliveries, and I was afraid when I was with a customer (sometimes it happened), he'd wander out the back. So how did I handle that?

We were right next to the freight elevator. When it was in use, it would make deep rumbling and clunking noises that would echo through the hallway and air ducts. I told him a dragon lived back there, and never to go back there without me. The dragon knew me, and would run away, but it would eat him up if he was alone. Given the noises that CR heard from time to time, and the "scorch marks" on the walls back there (for some reason, we had sections where someone sprayed black paint on the wall at regular intervals) there was no reason to doubt me.

Maybe not the *best* way to handle it, but I just couldn't resist. His eyes got big, and I made up stories about the dragon, and how angry he was because someone stepped on his foot once, and he's been mad about it ever since. I made him a sympathetic character for the most part. Like, "see, he's mad because all this happened to him, and he's not grown up enough to get over it." I think someone stole an egg from him, too. So now he lives in the back of the mall, and eats random rich people who stray beyond the doors marked "No entrance." The rich people weren't a stretch because old women in fur coats wandered the mall from time to time, and some weren't too bright. For example, I remember when an escalator stopped working, a woman stood in front of it for a while in confusion. My son understood and didn't want to be eaten by the dragon who groaned and stomped around in the back hallways.

One day, I got a package from the UPS guy while CR was there. He rang my doorbell and CR was enthralled a man in a brown suit gave me a box. "How come he doesn't get eaten?" he asked. I told the UPS guy, "my son wants to know how you can be alone in the hallway and not get eaten by the dragon who lives there."

The UPS guy froze. Luckily, he immediately saw what I was doing. "I am delivering... ah... for the genie..."

Thus, the genie was born. Men in brown suits delivered packages, leaving packages for the genie, whom the dragon was trying to eat. The genie and dragon fought a lot ever since one of them refused to pay for their half of a phone bill. I forgot most of what we made up, but as CR got a little older, he kind of knew it was all made up. And he made up stuff with it until we were laughing so hard, we were in tears.

I miss those days. There's nothing better than sharing a running gag with a kid. Posted in: cargo
July 23

Retail days (Punkadyne Labs (Punkwalrus))

It occurred to me today that every retail chain I ever worked for is now gone.

Crown Books. I worked there from 1987-1989 as a manager. The chain died under a flurry of controversy after scores of buyouts in 2001.

Chesapeake Knife and Tool. I was an assistant manager from 1989-1991. It quietly faded away after slowly dying in 2006.

Gamekeeper: I worked there one Christmas in 1991 or 92. It went belly up in 2003.

Cargo Furniture. I was a manager at the Springfield and the Tyson's Galleria store from 1993-1996 when I finally left to join the tech industry. Right after I left, there was huge political turmoil until it got bought out by Pier One Imports, then went online-store only, and finally died around 2004.

The only place I worked selling anything that is still up in Nancy's Buttons, which still tours the convention circuits. But that's a one-woman operation, mostly. I worked her table a variety of conventions for many years, and kind of think I'd like to do a few more if I could justify the cost of hotel and travel to do so :) Posted in: cargo , chesapeake knife and tool , crown books , gamekeeper , retail

Truly bad grammar (Punkadyne Labs (Punkwalrus))

I just thought of this random story I often have to retell, and so I am making an entry for posterity's sake.

I used to work at the (late) Cargo Furniture, and the district manager for the South was a spry older woman who used to be a former kindergarten teacher. I think her name was Joyce. Now, personally, I never had an issue with the woman except for her incessant memos. We used to get packets every week from the home office, and once in a while, this woman would have some happy-wappy announcement of some sort, usually having to do with sales contests.

This woman, despite her educational background, was a terrible, terrible writer. Her memos were frequently misspelled, she used a lot of ALL CAPS, extra punctuation, and was the queen of misplaced apostrophes. Here's an example:

ATENTION ALL SALE'S STAFF

Are recent quota contest, is running in FULL GEAR!!! Halfway there, and already we have some AMAZING QUOTABUSTER'S!! Stephane of the Florida otlet is 20%%%% OVER HER AVERAGE QUOTA!!!!! Can YOU beat her score's????? Grig of Springfield in Verginia is 15%%%%%!!!!! There combined score's have rocketed the Estern region over 17%%%!!!

I see sunny sky's, and margarita's in there future!!!


Yeah, it hurts the eyes, doesn't it? Posted in: cargo , grammar , work
May 7

Something I have always wondered (Punkadyne Labs (Punkwalrus))

When I used to work for Cargo Furniture, I worked 6 days a week. Mandatory. I didn't know this when I took the job, but two weeks into my triaining, I was told that company policy was 6 days/48 hours a week. That seemed highly unreasonable, but when the manager told me "in this comapy, we round by 3" (instead of round by 5, like everyone else), I assumed she was cuckoo for cocoa puffs.

Sadly, when she was demoted after I was there for a month, I was told, yeah, 6 days and 48 hours ir right, but "you rounded by what??" Since I had been unemployed for almost 2 years before, I didn't feel safe wondering aloud if those hours were even legal.

There was always talk about this rule. The first thing I was told was that the Tandycraft Company that owned Cargo was a 90 year old, "good ol boy" corporation out of Forth Worth, Texas. They worked the same hours since 1909 or something. It was explained thusly:

- Some states said salaried workers were based on a 40 hour week, but had issues with only one day off, so you were, on paper, hourly. They said that hourly was figured at an hourly rate, so it was (40 x $$$) + (8 x 1.5 x $$$) = your "salary"
- But you were never allowed to claim overtime. So we filled out time cards with sign in and sign out times, but it was all fictional.

Now, keep in mind, we were only allowed to have a staff of three: a manager, and assistant, and one 10hr/wk part timer. So when your assistant was gone, you had to pull an 80 hour week, essentially, depending on your mall hours.

The second rule was "never talk about the hours outside of work." There was under-the-breath mumbling about the legality of it all, but those who said they'd take the company to court were fired. And since no one ever seemed to successfully sue them, and they had a lot of disgrunted ex-employees, I have wondered:

Was this legal? Can a company do this without any ramification?

Cargo, in any case, is out of business, along with Tandycrafts. But I have always wondered...

318 Posted in: cargo , fnord , work
December 2

Tysons Galleria, Part 2: The Mall Today (Punkadyne Labs (Punkwalrus))

We only went to the Tysons Galleria because [info]takayla had a BriteSmile appointment there. I had about an hour and a half to wander around and see what had changed. It was shocking what had changed, and even more what had stayed the same.

When I looked at the map online, I was stunned to see the list of stores. There were so many! There used to only be like 25 of them when I worked there, now there were almost 60 of them. When we got there, the parking lots were almost full! And yet... the mall was pretty dead, considering that it was a Saturday during holiday shopping season. A majority of the stores were boring as hell. Mostly upscale clothing, a few brand name fancy pants restaurants, 3-4 gourmet chocolate places, and very few interesting stores.

FAO Schwartz and their Barbie Doll shoes lava lamp? Gone.
Stardust by the Red Balloon Kaleidoscope store? Gone.
Food court? Gone.
Pottery Barn and their overpriced wicker? Gone.
Versace and their $200 jeans and armed guard? Gone.
Cargo, the Franklin Mint, and Circuit City Express? Gone.
Brookstone? G... no, in a smaller location, but closed.
Sun Tailoring and the funny dude who makes suits for football players? Still there!

I wandered into Waldenbooks, eventually, starved for something to do after wandering the entire mall in just 15 minutes. There I met a familiar sight: an author alone at a table doing a book signing. Oh, I have SO been there! We chatted for a while. He plugged his book, but I said I didn't care for mysteries. He mentioned famous names listed around his. I wanted to pat him on the head and go, "Oooh, look at yeeeew. Ooh, who's a good author, huh? WHO'S a good author? Gooshew gooshew! That's right, yeeew! Koothcie kootchie coo!" But I didn't. I don't know if I'll ever be a famous author; I don't want it bad enough to sit alone at a table in front of a book store in a dead mall. I really felt for the guy, and he was a nice person, really. Don't recall his name. Which was part of the problem with his delivery, I guess.

I spoke with the cashier, and she said the mall was still dead off season and doesn't know how anyone stays in business.

That makes two of us.

What used to be my store is now part of a huge "Piazza Del Gorgio" or something. It's like a mega-deli that replaced the food court that used to be next to Neiman Marcus. I paid $10 for some chicken and soda, and the cashier was very obviously drawer skimming: she told me my total, and when I started to pay I pay cash, she gave me change from a cup next to register, and rung up a $1 banana.

I sat next to some pre-tween rich brats. A bunch of rich 8-9 year old BRATZ models in training, wearing expensive clothing on their skinny little frames, giggled to some handsome crooner from a small PVR while their mothers in fur coats looked on. It was like a stereotype for a Nickelodeon sitcom. You know the spoiled rich girls everyone is supposed to hate?

There were a lot of rich people at that mall. I overheard an older couple complaining that "the dagoes working on the summer house" were lazy. Who uses the word "dago" anymore? "I can't believe Connecticut has an immigrant problem...!" How ghastly! Racist asshats. They were forced to stay at one of their kid's houses, and the woman was angry because she had to share the bathroom with "a second guest room, what if someone comes and stays in there? We won't have privacy!" Well, sor-ree, lady, that you're forced to share your hairy fanny with the in-laws. I bet you will be a positive JOY on Christmas morning. "Really? You gave the help the day off? I never! Do Spaniards even celebrate Christmas?"

I forgot about those people. If it's another 12 years before I set food in that mall again, I won't complain. Posted in: cargo , galleria , tysons , work
December 1

Tysons Galleria, Part 1: The past (Punkadyne Labs (Punkwalrus))

I think it was April of 1996 when I left Cargo Furniture for the last time.

Tysons Galleria in 1996 was a wasteland. 35% occupancy, my little store often went for days without a customer dropping by. It was recovering from the "Tysons II" era of its construction, and the mall was so dead, sometimes stores would cover for other stores that had a lone employee just so they could go to the bathroom or whatever. To my right was "The Franklin Mint," a tiny "as seen in magazines" knick-knack store with more employees than necessary (sometimes 4 during a shift). There were some more blank spots, then a "Circuit City Express." At the time, Circuit City had a fishbowl you could drop your business card in for a weekly drawing. I won several times; so few business cards meant a much better chance. I got a TV set, a Walkman, some CD gift certificates... other stuff, I forgot what. We were on the third floor, which had maybe 10 stores in 30 slots. Sometimes the traffic was so light, nobody even made it up to our floor. You ended up making friends as employees of other stores just wandered out into the hall in a bored-out-of-my-skull daze in the stale air that wafted to the sunlights. The mall was so empty, the usual sounds of people present in a mall didn't mask the drone of the huge air ventilation systems. When the sun moved across the sky, you could hear the structural creaks and cracks of the skylights as they expanded and contracted with heat. There would be the occasional twitter of a trapped sparrow flying in the rafters. But the Muzak system was the worst. It is meant to be background noise, but when it's the primary noise of an area, it has all the appeal of a sound system in a 1970s roller rink. The program went like this: 15 minutes soft music, 15 minutes silence, 15 minutes jaunty music, 15 minutes silence... repeat. The music changed about 3-4 times a year; notably at Christmas.

I had come from a store in Springfield Mall that hadn't seen a profit in over 6 years until I took the reigns. I made it profitable, but then the contract for the site ran out, and they closed the site down. Tysons Galleria used to be a "Penalty Store," where they sent employees they couldn't legally fire, and hoped they'd quit. The store was losing hundreds of thousands of dollars a year. It had never made a profit, and actually negated the profit of two more stores in the area. It had be decimated by punished manager after punished manager; they were put into the penalty store for a reason, and the work I inherited showed. I lasted there over a year before I quit, but when I left, I may have not made the store profitable, it only lost $60,000 in that fiscal year. Go me.

But the thing that got to people was the long periods of solitude. Especially because each store was only "allowed" to have a manager (48 hours) and assistant manager (48 hours) and a part timer (10 hours). Many bad managers didn't have an assistant, and even the good ones couldn't find anyone desperate enough that was also a good employee to be an assistant. I, myself, went 2 months with nobody but me as an employee when my assistant abandoned her job. That was 2 solid months with no day off, 8am to 9pm, every day but Sunday, when it was 11 to 6. Alone. In a store.

I did all my daily duties. Dusted, cleaned, fluffed, redid the sheets, and straightened. Twice a week, I got stock. Not much, because it was a catalog showroom, but we had some in-store stuff selling. All that comprised only a few hours a day. What do you do the rest of the time? It was dead at other stores, too. Not as much as mine, but sometimes managers would call each other and chat for hours about nothing. Then an excited, "Oop, customer, gotta go!" Maybe, on a good day, I'd have an hour's worth of customers spaced here and there. Most were "just looking." I had this grand scheme where I went through every old customer who ever bought anything from our store, and if I still had the paperwork with their address on it, I sent them postcards (hand written) and a catalog. Most of my sales were from previous customers, only 10% were anybody new. But even then, that was about 30 hours of work a month. The rest of the 80% of my day was spent standing behind a counter, staring at nothingness.

Yes, once in a while, I sat. It was torture, being in a room full of comfy seats and not being allowed to sit. Our company had spies and "secret shoppers." I was one of them sometimes. I used to spy on Landmark and Lake Forest as a favor to managers trying out new assistants, but sometimes my boss, the district manager, would send me to spy on someone without the manager knowing. It was often for a good reason, like the assistant was suspected to abandon the store, not approach customers, lie on the beds, steal cash purchases, drawer skimming, and so on. Sometimes I sat at a dining room table set when I did paperwork. It was "against company policy," but the few times I got written up about it, it was wiped from my record when I showed proof I was doing paperwork. But you can see, I valued my job, and stood a lot.

I did a LOT of soul searching, and it wasn't until I thought about it today that I realized the Tysons Galleria was like some meditation place on in the mountain wilderness somewhere. It was behind that counter I mulled over my life, and how to get out of retail. It was behind that counter I went into a bored trance, often having flashbacks of my childhood because of sensory deprivation. Sometimes, I'd be standing there, and realize several hours had gone by, and what happened to them? It was noon when I looked at the clock on the Zon machine, now it's almost 5pm? Yeah, it was a form of mental torture, but luckily I was crazy enough anyway to endure the torture. We had a radio, but technically were not allowed to use it. Sometimes I'd play NPR news or classical music, but I got caught a few times, and eventually, my boss threw away the radio. Eventually, I hacked the store's computer system, and got it to load floppy disks. I had a small word processor and I wrote some stuff, mostly fiction and bad jokes.

After almost a year of tech interviews, I finally got hired at AOL. I stayed at Cargo part time for extra money as well as to train the new manager (formerly the assistant at our Laurel location) for a few months, working two jobs until the new guy was trained. When I left, the new manager, a hyper short guy with bad teeth and a crewcut, said his goodbyes. Both of us were confident he could continue my trend and maybe make the store profitable for the first time ever. I found out a few months later that he had been fired shortly afterwards for sleeping in the store (during open hours, snoozing on the couch). I don't find the fault all his. Some people can take that mall, and some people can't.

I didn't say on that last day, "I am never coming back here!" but for some reason, I never did until today. Almost 12 years later. Posted in: cargo , galleria , tysons , work
October 4

Random retail story - rounding figures (Punkadyne Labs (Punkwalrus))

I used to have this manager, let's call her "Linda." She was my first manager when I worked for Cargo Furniture. Linda had some issues. One of the issues I recall was "rounding by 3."

"In this company," she said, "we round by 3." This made no sense to me. Every other rounding I had ever done in my whole life was by 5. No, Linda wanted to do it by 3. She said the entire company did it, and was very upset I was questioning it.

One of the jobs I had was to call in the figures to the district manager. I would tell her the sales, and she would tell me what number to put in its place. Like I'd say, "Dining Room Pieces: 12,300" and she'd say, "erase that and put down 12,220." One day I asked her why she did this. "Because store figures are always off."

I was there barely a month when my store manager was demoted to a "penalty store." The new manager was going over how SHE wanted things done. I asked, "do you round by threes?" She was stunned and confused at the question. "NO! Who rounds by threes?" "The former manager..."

Apparently, this woman's sales had been off for the several years she had been a manager. The more money she made in something, the farther off the figures were. When I explained this was most likely because it was rounded by threes, the district manager gasped. "That explains everything!" So then I asked, "Why do we have to call in figures if you already have them?" I was told to shut up, that's just how it was. "How come no one stopped her?" I was told that's what just happened, wasn't it?

Later, when I was promoted and the DM because my direct boss, she confided in me that so many managers fudged their sales figures, it was a way of checking honesty. Linda's were just so constantly bad, however, that the DM would correct her, HOPING she would stop doing whatever she was doing.

The retail world is weird. Posted in: boss , cargo , retail , work